Help and advice

Guidance for users

To help you to use the online submissions' portal effectively, we recommend reading all guidance before making your first submission.

Please note, this guidance is for veterinary practices making hip and elbow submissions online.

If you are a dog breeder or owner looking for information about CHS, please visit the main CHS website.

Frequently asked questions

We have created an FAQ document which includes guidance such as how to:

  • add other staff to your practice so more than one vet can submit online
  • make submissions
  • pay for invoices in bulk
  • select that the owner is paying directly
  • ensure owners receive submission status updates
Read the CHS online portal FAQ document.


Contact us

If you can’t find what you are looking for in our Help and Advice pages, or simply have another question you’d like to ask, to contact our CHS team: 

  • Call 020 7908 6380 for payment queries

  • Email [email protected] with your reference number, address, name, and contact information for any other CHS enquiries